At SLUSHARK, we strive to provide the best customer experience possible. We understand that sometimes circumstances change, and you may need to cancel or return your order. Please review our order cancellation and return policy below:
1.Order Cancellation for Undelivered Items
If your order has yet to be shipped, you can cancel it free of charge. Contact our customer support team with your order details, and they will assist you in cancelling the order.
2.Order Cancellation for Delivered Items
If your order has already been shipped and delivered, we offer the option to cancel the order. However, please note that a 10% restocking fee will be applied. This fee covers the cost of processing the return and restocking the item.
3.Returns for Quality Issues
We take pride in the quality of our products. If you encounter any quality issues with your purchase within 30 days of receiving it, you are eligible for a return or exchange. Please get in touch with our customer support team with your order details and a description of the quality issue. They will guide you through the return process and ensure you receive a replacement or refund.
It is important to note that all returned items must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.
For any further questions or assistance regarding order cancellations or returns, please don't hesitate to contact our customer support team. We are here to help!